Terms of Business
Terms of Business for Planbot
Effective Date: 15 September 2025
1. About Us
1.1 These Terms of Business (“Terms”) govern the use of the Planbot software-as-a-service platform (“Planbot” or the “Service”), provided by Ammonite Wealth Ltd, a company incorporated in England and Wales (company number 11744099) whose registered office is at Office 7, 64-66 Wingate Square, London SW4 0AF (“Ammonite”, “we”, “us”, “our”).
1.2 By using Planbot, you agree to these Terms on behalf of the financial advice business or entity you represent (“Customer”, “you”, “your”). If you do not agree, you must not use the Service.
2. The Service
2.1 Planbot is a cloud-based platform that enables financial advisers and their teams to create documents and templates (such as client reports and data capture forms).
2.2 Planbot is a tool only. It does not provide financial advice, and Ammonite Wealth Ltd is not authorised or regulated by the Financial Conduct Authority (FCA). You remain fully responsible for any advice you give to your clients.
2.3 Each user must have an individual licence (“Seat”). Seats are for named users and must not be shared.
2.4 We will provide access to Planbot via the internet. You are responsible for providing your own hardware, software, and internet access.
2.5 Payment for your Planbot licence shall be made via Stripe. You will be provided with a payment link to facilitate this.
2.6 Where the parties agree additional commercial terms beyond those agreed in these Terms of Business, such terms will be documented in an order form between us (the “Order Document”).
3. Fees and Payment
3.1 Unless otherwise specified in an Order Document, Fees are charged monthly on a per-Seat basis.
3.2 Subscription fees will be invoiced in advance and are payable within 14 days of invoice unless otherwise agreed in an Order Document.
3.3 All fees are exclusive of VAT, which shall be added at the applicable rate.
3.4 We may change our fees on 30 days’ written notice. Any changes will take effect on the next billing cycle.
3.5 Fees for initial set-up and template creation are payable in advance and are non-refundable. We reserve the right to delay any agreed date for set-up until the fees for that exercise have been received in full. These fees will be set out in the Stripe link or the Order Document (where applicable).
3.6 If we have not received payment within 14 days after the due date, and without prejudice to any other rights and remedies we may have:
a) we may immediately disable your access to all or part of Planbot and we shall be under no obligation to provide access to Planbot while the invoice(s) concerned remain unpaid; and
b) the interest shall accrue on a daily basis on such due amounts at an annual rate equal to 4% over the then current Bank of England base lending rate from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
4. Term and Termination
4.1 Unless otherwise specified in an Order Document, the term and termination provisions are as set out in this clause 4.
4.2 Your subscription starts on the date of our order confirmation and continues on a rolling monthly basis unless terminated.
4.3 Either party may terminate the subscription by providing at least 30 days’ written notice before the end of your current billing cycle. No refunds aregiven for partial billing periods unless stated otherwise in writing.
4.4 We may suspend or terminate your access immediately if you breach these Terms or fail to pay fees when due.
4.5 Upon termination:
a) you shall immediately cease using Planbot and destroy or return all copies of our Confidential Information;
b) Clauses 6 (Data Protection), 7 (Intellectual Property), 11 (Confidentiality) and 12 (General) shall survive termination, as shall any other provisions of this agreement expressly stated to survive termination;
c) all outstanding fees shall become immediately payable.
5. Use of the Service
5.1 You agree to use Planbot only for lawful business purposes and in accordance with these Terms.
5.2 You must ensure only authorised users access Planbot using valid Seats, and that login credentials are kept secure and confidential.
5.3 You are responsible for all activity under your account, including actions of your users.
5.4 You acknowledge that Planbot is an AI powered tool and outputs shall require review and verification. You are solely responsible for reviewing, validating, and approving all content generated by or through Planbot.
6. Data Protection
6.1 Each party shall comply with UK GDPR and the Data Protection Act 2018.
6.2 We act as a data processor for client personal data you input into Planbot.
6.3 You remain the data controller for client personal data. Our obligations as processor are set out in our Data Processing Addendum (DPA).
6.4 Our data protection obligations are set out in our Privacy Policy and DPA, which form part of these Terms.
7. Intellectual Property
7.1 All intellectual property rights arising out of or in connection with Planbot (including any improvements, enhancements, modifications or derivatives) are and shall remain the exclusive property of Ammonite. For the avoidance of doubt, this includes all software, algorithms, AI models,code, interfaces, designs and documentation.
7.2 Except as expressly stated herein, these Terms do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (registered or unregistered), or any other rights or licences in respect of Planbot.
7.3 You are granted a non-exclusive, non-transferable, revocable licence to use Planbot during your subscription solely for your internal business purposes. You must not sub-license, assign or otherwise transfer the rights granted in this clause 7.
7.4 You must not copy, modify, reverse engineer, or distribute Planbot or any part of it.
7.5 You must not share any proprietary information, documentation, or software related to Planbot with any third party, including other software providers.
7.6 You acknowledge that we shall be free to make use of suggestions that you may make to us about changes or additions to the Planbot product and that you will have no right to own any intellectual property rights which may arise as a result of our use of the same.
8. Warranties and Disclaimers
8.1 We will provide Planbot using reasonable skill and care.
8.2 Planbot is provided “as-is” and we do not warrant that it will be error-free or uninterrupted.
8.3 Planbot provides support tools to financial advisers but does not provide financial advice. You remain solely responsible for any advice you give to your clients.
8.4 We may suspend access temporarily for maintenance, updates or security reasons. We will provide reasonable notice where practicable.
8.5 You warrant that:
a) Your use of Planbot will comply with all applicable laws and regulations; and
b) You will not use Planbot for any unlawful, fraudulent, or malicious purpose.
9. Liability
9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
9.2 Subject to 9.1, we are not liable for:
a) any indirect or consequential loss;
b) any loss of profits, business, or data;
c) any loss arising from your reliance on outputs generated by Planbot.
9.3 Our total liability in connection with these Terms is limited to the total fees paid by you in the three months preceding the first claim made by you.
10. Force Majeure
10.1 We shall not be liable for any failure or delay in providing Planbot due to events, circumstances or causes beyond our reasonable control, including but not limited to natural disasters, strikes, or technical failures. If the period of delay or non-performance continues for 30 days, we may terminate our agreement with you by giving not less than 30 days’ written notice.
11. Confidentiality
11.1 “Confidential Information” means all confidential information disclosed by either party in connection with these Terms, including:
(a) any business, technical, or commercial information that would reasonably be considered confidential, including information relating to operations, processes, know-how, designs, trade secrets, software, algorithms, customer data, proprietary information and business plans; and
(b) any information developed by the parties in connection with the provision of Services.
11.2 Each party shall:
(a) keep the other party’s Confidential Information confidential;
(b) use the Confidential Information only for the purposes of the provision of the Services in accordance with these Terms;
(c) not disclose it to third parties except to employees who need to know it and are bound by equivalent confidentiality obligations; and
(d) protect it with the same degree of care as it uses for its own confidential information (and in any event no less than reasonable care).
11.3 You must not use our Confidential Information to develop, enhance, or support any product, service, software, AI system, or process that competes with or replicates or attempts to replicate Planbot, whether for your own use or for commercial distribution.
11.4 These confidentiality obligations do not apply to information that: (a) is or becomes public other than through breach; (b) you lawfully possessed before disclosure; (c) is lawfully received from a third party; or (d) must be disclosed by law (provided you notify us promptly where legally permitted).
11.5 This clause 11 survives termination.
12. General
12.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
12.2 We may update these Terms from time to time. Any updates will be effective from the start of your next billing cycle and will be notified to you by email or within Planbot.
12.3 If any part of these Terms is found invalid, the rest will remain enforceable.